Shipping Policy

We aim to process all orders within 24 to 48 hours (excluding weekends and federal holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

We offer $4.99 flat rate shipping and $9.99 for express shipping within the U.S. 

For orders over $50 we offer free shipping!

Canada

Please note shipments may be subject to customs duties. 

International Shipping

We ship worldwide for a flat rate fee of $15. 

Please note shipments may be subject to customs duties. 

Please note, we are unable to make any changes to your shipping address once your order has been shipped. It is your responsibility to enter the correct shipping address.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 business days (USA) and 30 business days (rest of world) of receiving your shipping confirmation email, please contact us at info@cordeecases.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

As we use USPS as our carrier, you can ship to any residential or commercial address, as well as to any P.O. Box within the U.S. and associated territories. 

Refunds, returns, and exchanges

To get more information about our return and refund policy, please refer to our full return policy.

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the return fee of $4. 

We offer free exchanges if you wish to switch to a different case size or phone chain (no return fee).

In the event that your order arrives damaged in any way, please email us as soon as possible at support@cordeecases.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any general questions, please don't hesitate to contact us at info@cordeecases.com.