Frequently Asked Questions

Check most frequently asked questions here, if you still need help please contact us at or via our live chat.

Order Placement

How can I place an order?

  • Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and click "checkout".
  • Follow the instructions by providing us with delivery information and select your preferred payment method - we will ship your package within 24 hours, Monday to Friday. Our support team is always happy to guide you at any step!

How can I pay for my order?

  • You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal, as well as payments in installments.

Product Question

Do you have a warranty policy?

Yes! We offer a 60-day warranty policy on all phone chains, phone straps, phone wristlets, mini wallets, and phone cases. Cordée Cases' warranted products are fully guaranteed against defects in materials, workmanship or broken components under normal use for the specified product warranty period.

Please note that this warranty may not apply to items with natural signs of wear over time. The warranty applies to the original purchaser or initial gift recipient of the applicable product and must be sold through Cordée Cases' online store.

Cordée Cases does not warrant and is not responsible for any smartphone or other devices or products made by anyone other than Cordée Cases. 

You may submit your warranty claim via email at Please include your name, order number and pictures of the item as well as proof of purchase.

How can I clean my phone case?

We recommend cleaning your silicone case at least once a month to keep its sleek look. Smaller stains can be easily removed with dishwashing liquid and water. For tougher stains, use isopropyl alcohol. A cotton cloth, cotton swab or toothbrush usually works best when cleaning your case.

My case arrived scratched

No worries! Our Clear Phone Case and Mirror Phone Case arrive with a transparent protection film. Simply remove the film and see the magic!

Are your phone cases MagSafe® compatible?

Our phone cases support wireless charging. However, our phone cases are not MagSafe® compatible; meaning it doesn't have the magnetic function to snap on the charger.

When it's time to charge your phone, simply leave the case on the phone, set it on top of a wireless charger (Qi-certified wireless charger or Magsafe® charger) and your phone will start charging.

Can I exchange my phone case / phone chain for a different color or style?

Yes! We offer free exchanges for products in unused condition. You can swap your current product for another color or design. Please note, you may be charged / refunded for the difference in value of the item. Find more here.

I ordered the wrong case size!

We offer free exchanges for products in unused condition if you need to switch to a different case size. Find more here.


What are your shipping options?

All orders will be shipped within 24 hours, excluding weekends and federal holidays.

Shipping destinations:

  • We ship to all states within the US, and worldwide.

Shipping times (US):

  • Standard: 4-5 business days once shipped.
  • Express: 1-3 business days once shipped.

Shipping cost:

  • Orders over $50 are eligible for free US standard shipping.
  • For orders under $50, we offer $4.99 standard shipping and $9.99 for express shipping within the US. Please refer to our full shipping policy to get more information.

International shipping:

  • Canada: We offer flat rate shipping to Canada for $10 (5-10 business days).
  • All other countries: Flat rate shipping of $15 (1-3 weeks).
  • Please note, international orders may be subject to additional customs duties.

Returns & Refunds

What is your return policy?

Your satisfaction is important for us. We offer a 14-day return policy, meaning you have 14 days to start a return upon delivery. To be eligible for a return, goods must be in new, unused condition. If a product was faulty upon delivery please contact us within 7 days of the delivery date and we will make it right.

Start a Return:

1. Click the profile icon / Log in link in the store's navigation or visit "Start a Return / Exchange" in the footer. Alternatively, you can find the link here.

2. Log in using your email. No password is required - instead you'll receive a 6-digit verification code via email. Please log in with the same email address that your order was placed with.

3. Select the order that you want to submit the return / exchange for.

4. If your order has more than one item, then select the item(s) that you want to return or exchange.

5. Select a return reason:

 RETURNS ($4 return fee)

  • Select the matching return reason.
  • The return fee will be automatically deducted from your refund.
  • Shipping costs are non-refundable.


  • Select "Other" as your return reason & enter in notes the product name and size / length / color you'd like in exchange.
  • If the exchange value exceeds your current item value, you will receive an invoice to settle the difference.
  • If your exchange value is less than your current item value, you will receive a refund of the difference.
  • Exchanges will be shipped out once your return has arrived at our warehouse and has been inspected.

6. Click Request return.

You will receive an email including a return shipping label. Please use it to drop off your return at your nearest USPS location. Once your return has arrived at our warehouse, please allow 2-4 business days for your refund to be processed.

Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please find our full return policy here.