Frequently Asked Questions

Check most frequently asked questions here, if you still need help please contact us at support@cordeecases.com

Order Placement

  • Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout".
  • Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package on the same day. Our support team is always happy to guide you at any step!

Payment

  • You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal, as well as payments in installments.
  • Please note that additional exchange fee may apply if your currency is other than US dollars.

Products

Yes! We offer a 60-day warranty policy on all phone chains and straps, and phone cases. Cordée Cases' warranted products are fully guaranteed against defects in materials, workmanship or broken components under normal use for the specified product warranty period.

Please note that this warranty may not apply to items with natural signs of wear over time. The warranty applies to the original purchaser or initial gift recipient of the applicable product.

Cordée Cases does not warrant and is not responsible for any smartphone or other devices or products made by anyone other than Cordée Cases.

You may submit your claim via email at support@cordeecases.com or DM us on Instagram @cordeecases. Please include your name, order number and pictures of the item as well as proof of purchase.

We recommend cleaning your silicone case at least once a month to keep its sleek look. Smaller stains can be easily removed with dishwashing liquid and water. For tougher stains, use isopropyl alcohol. A cotton cloth or cotton swab usually works best when cleaning your case.

No worries! Every clear case arrives with a transparent protecting film. Simply remove the film and see the magic!

Returns

  • Your 100% satisfaction is important for us. We offer a 14-days return policy since the day the item was received. If a product was faulty upon a delivery please contact us within 7 days of the delivery date and we will make it right. To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.
  • For returns, please email support@cordeecases.com with the subject 'Returns' and include the following information:
    • order number
    • name
    • the reason for the return.
  • We will provide you with a return label and instructions. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. Please note that customers are subject to a $4 return fee for shipping costs of returned items (U.S). The fee will be deducted automatically from your refund. For all international returns, please note that you are responsible for the shipping fees of the returns.
  • When the returned item is received and inspected, you will receive a confirmation email, notifying you about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Shipping

Shipping destinations:

  • We ship to all states within the US and worldwide, too.

Shipping times:

  • US orders take 2-4 business days to be delivered to you and we ship out the products within 24 hours of order.
  • International orders take 6-18 business days to be delivered via DHL, USPS, UPS and will ship the same day you have placed your order.
  • Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

  • Orders over $50 are eligible for free US shipping.
  • Orders under $50 will be charged $4.99 for standard shipping (2-4 business days) and $9.99 for express shipping (1-2 business days) in the US. We offer international shipping for a flat rate of $15 (6-18 business days) and international express shipping for $37 (1-5 business days). Please refer to our full shipping policy to get more information.